Compute Net Promoter Score from promoter, passive and detractor counts, or by pasting the raw 0 to 10 survey scores.
Enter how many people fall in each group, or paste the raw scores.
Runs in your browser; nothing you enter leaves this page.
Answers of 9 or 10 are promoters, 7 or 8 are passives, and 0 to 6 are detractors. Passives count in the total but not in the score.
NPS = % promoters − % detractors
The score runs from −100, all detractors, to +100, all promoters. 60 promoters, 25 passives and 15 detractors gives 45. Track it over time and by segment rather than against a universal bar.
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