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Easy AI Platform

AI-native customer engagement platform for Vietnamese e-commerce — omnichannel chatbot, livechat, customer data platform (CDP) and marketing automation across web, Zalo and social channels. Built large parts of the Laravel backend (payments, real-time messaging and AI conversation workflows) plus the embeddable Vue chat widget. Runs in production at scale, handling tens of thousands of AI-assisted conversations per day for major retail brands.

Easy AI Platform project overview

Case study in progress

This legacy project has a public summary, but its problem, role, decisions, and verified evidence have not been documented yet.